Terms and Conditions

BRAND MAKER AUSTRALIA Design Studio provides deliverables “Services” as listed on our website www.BrandMaker.com.au according to the following Terms and Conditions. Please read these Terms and Conditions as stated below before you order.
In ordering any of the “Services” from the Site you agree to be bound by these Terms and Conditions. We also encourage you to check from time to time for any updates.

1. Ordering Process

Ordering should all be done online through our website or any of our affiliate pages and sites. Payment for services that you order should be completed/made before your order is placed on cue for creation and delivery.

It is a condition of your use of this Site that all provided information should be, current, and complete. If BRAND MAKER AUSTRALIA believes the information provided is not correct, current, or complete, we have the right to refuse you access to any of its resources and services, without notice.

Upon completion of payment of a particular service(s), the contract for that particular project is immediately in effect.

2. Delivery Time

Please note that the counting of the delivery time starts only once the payment has been made on an order, and not on the date the “Service” is ordered. Delivery time restarts every time you make a request for a revision.

3. Policy on Requesting Revision or a Complete Redesign

When a redesign is requested. It is a must that for a client to provide a clear evaluation of initially delivered concepts, that can be a basis for the next set of designs to be done. BRAND MAKER AUSTRALIA reserves the right to decline a request for multiple re-designs if the client does not seem to be giving enough information on how to go about the next set.
Any new requests are considered revisions, once you run out of revisions you’ll have the final logo or you must discuss your options for more revisions by either paying a fee or place a new order. If we had followed all your requests and you are unsure BRAND MAKER AUSTRALIA cannot be held liable. We only follow your requests up on placing your order and you (the customer) are responsible.

With regards to revisions, BRAND MAKER AUSTRALIA will revise accordingly as needed and requested by the client as long as requests are within reasonable bounds and within the revision limits.

4. Cancellation and Refund

Orders can be cancelled anytime before the delivery of the initial concepts. If you wish to cancel your order you must give us clear written instructions through email. In the email, the subject line should say “ORDER CANCELLATION”.

If the order is cancelled before the delivery of the initial concepts, there may still be charges depending on the scope of work done to date. If applicable, we will refund to the card with which you made payment any overpayment you may have already made. Because the work we do is custom to your specifications, refunds are only given under rare circumstances with the written approval of Executive Management.

We cannot cancel your order if you are unable to provide us with proof of purchase or if we believe that that you have made use of the Service(s). Change of mind is simply not a valid reason either. Please ensure you accept our terms before you place your order.

5. Events Outside Our Control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control (“Force Majeure Event”).

A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

(a) Strikes, lock-outs or other industrial action.
(b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
(c) Fire, explosion, storm, floor, earthquake, subsidence, epidemic or other natural disaster.
(d) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
(e) Impossibility of the use of public or private telecommunications networks.
(f) The acts, decrees, legislation, regulations or restrictions of any government.

Our performance under any contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavors to bring the Force Majeure Event to a close or to find a solution by which our obligations under the contract may be performed despite the Force Majeure Event.

6. Disclaimer

The materials on BRAND MAKER AUSTRALIA web site are provided “as is”. BRAND MAKER AUSTRALIA makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, BRAND MAKER AUSTRALIA does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

7. Limitations

In no event shall BRAND MAKER AUSTRALIA or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on BRAND MAKER AUSTRALIA Internet site.

8. Site Terms of Use Modification

BRAND MAKER AUSTRALIA may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

9. Privacy Policy

Your privacy is very important to us. The following outlines our privacy policy:

  • Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
  • We will collect and use personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
  • We will only retain personal information as long as necessary for the fulfillment of those purposes.
  • We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
  • Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
  • We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
  • We will make readily available to customers information about our policies and practices relating to the management of personal information.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

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